1. Returns and Refunds
We want you to be completely satisfied with your purchase. If you are not satisfied with your merchandise, you may be eligible for a return or refund subject to the terms and conditions outlined below.
2. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
Returns must be initiated within 14 days from the date of delivery.
The merchandise must not be damaged, worn, or used.
Any digital downloads or streaming services are non-refundable once the download or streaming process has begun.
3. Return Process
To initiate a return, please follow these steps:
Contact our customer support team at WrecklessStrangers@gmail.com within 14 days of receiving your merchandise. Please provide your order number and a brief explanation of the reason for the return.
Our customer support team will provide you with instructions on how to return the merchandise, including the return address.
We will cover the cost of return shipping.
4. Inspection and Approval
Once we receive the returned merchandise, our team will inspect it to ensure it meets the eligibility criteria. If the merchandise passes inspection, we will process your refund or exchange.
5. Exchanges
If you wish to exchange your merchandise for a different size or item, please contact our customer support team, and they will guide you through the exchange process.
6. Contact Us
If you have any questions or concerns regarding our return policy, please contact our customer support team at WrecklessStrangers@gmail.com.
7. Changes to this Policy
We reserve the right to modify or update our return policy at any time. Any changes will be communicated on our website.